Welcome to GolfAI Bookings (book.golfai.in) — your platform to discover and book coaching lessons with certified golf coaches.
This Cancellation & Refund Policy outlines the terms applicable to lesson bookings made via our platform.
1. Coach-Defined Policies
Each coach on our platform defines their own:
- Cancellation window (how early you can cancel or reschedule),
- Refund policy (full, partial, or no refund),
- No-show policy (terms if you miss the session).
These policies are visible on the coach’s profile and at the time of booking. By confirming your booking, you agree to the respective coach’s policy.
2. How to Cancel a Booking
- Visit My Bookings in your account dashboard.
- Select the session you wish to cancel and follow the cancellation steps.
- Cancellations are only accepted within the allowed window set by the coach.
- Cancellations outside this window may not be eligible for refunds.
3. Refunds
- Refund eligibility depends entirely on the coach’s individual refund policy.
- GolfAI does not guarantee refunds for cancellations, no-shows, or dissatisfaction with the session.
- Approved refunds, if any, will be processed within 7–10 business days to your original payment method.
4. Coach Responsibility
All service-related policies (cancellations, refunds, rescheduling, and no-shows) are:
- Defined by the individual coach,
- Visible on the booking interface,
- Enforced by the coach directly.
Coaches are solely responsible for managing their schedule, client communication, and issuing any applicable refunds.
5. Limited Liability of GolfAI
- GolfAI is a facilitator and does not enter into service contracts between users and coaches.
- We are not liable for scheduling changes, session quality, or disputes regarding refunds.
- Any disagreements must be resolved directly between the coach and the client.
- GolfAI may assist in communication but is not obligated to mediate or enforce policy terms.
6. No-Shows & Late Arrivals
- Missed sessions (no-shows) are handled as per the coach’s no-show policy.
- Late arrivals may result in shortened sessions or forfeiture, depending on the coach’s terms.
7. Platform Exceptions
In rare cases such as:
- Verified technical failures on our platform, or
- Unannounced coach cancellations,
GolfAI may offer credits or alternate support at our sole discretion.
Need Help?
For questions or support, please contact us at support@golfai.in