FAQs for Players
Finding and Booking Coaches/Lessons
Q: How can I find a golf coach on this platform?
A: You can search for golf coaches using keywords (e.g., “short game specialist,” “PGA professional”), location, or by filtering by coach level (A, B, C, D). You can also browse coaches directly.
Q: How can I find specific types of lessons or sessions?
A: You can search for lessons using keywords (e.g., “swing analysis,” “on-course lesson,” “putting lesson”) or filter by lesson type.
Q: What information is provided about coaches and their services?
A: Each coach profile includes their qualifications, experience, coaching style, pricing, availability, and client reviews and ratings. Similarly, lesson listings detail the type of session, duration, and price.
Q: How do I book a lesson or session?
A: Once you’ve found a coach and lesson that suits you, select a date and time from the coach’s available slots. You’ll then proceed to the secure payment page.
Q: What payment methods do you accept?
A: You will receive an email confirmation with all the booking details, including date, time, location, and coach information.
Q: What happens after I make a payment?
A: We accept [List accepted payment methods, e.g., Visa, Mastercard, American Express, PayPal]. Some coaches may offer alternative payment options, which will be specified on their profile.
Rescheduling and Cancelling
Q: Can I reschedule or cancel my lesson?
A: Yes, you can reschedule or cancel your lesson within [Number] hours/[Timeframe] of the scheduled lesson time. Our cancellation policy is detailed [Link to cancellation policy].
Q: What is your refund policy?
A: Refunds will be processed within 7 business days of cancellation, subject to our cancellation and refund policy.
Reviews and Ratings
Q: How can I leave a review or rating for my coach?
A: After your lesson, you’ll receive an invitation to leave a review and rating for your coach. Your feedback helps other players make informed decisions.
FAQs for Coaches
Listing Services and Profile Management:
Q: How do I list my services on this platform?
A: [Provide clear instructions on how to create a profile and list services, including required information and images].
Q: How do I manage my availability and schedule?
A: You can easily manage your availability and schedule through your coach dashboard. You can set your working hours, block out specific dates, and add or remove lesson slots as needed.
Q: How do I update my profile information?
A: You can access and update your profile information, including your qualifications, experience, pricing, and photos, anytime through your coach dashboard.
Q: How can I add my personal GolfAI booking link to Google Business Profile (GBP)?
A: Log in to your account on GolfAI.
Navigate to your listings.
Click on your profile or service listing.
Copy the personalized permalink provided for bookings.
Go to your Google Business Profile dashboard.
Click on the Bookings tab.
Select Display your custom links.
Paste your GolfAI booking URL into the provided field.
Click Save to confirm.
Once completed, your Google Business Profile will display a “Book Now” button, allowing players to easily schedule sessions directly from Google search results.
Booking Management and Payments
Q: How will I receive payments for my lessons?
A: Payments are processed securely through the platform. You will receive your payment [Specify payment schedule, e.g., weekly, monthly] as soon as your create a payout.
Q: How do I manage bookings and communicate with clients?
A: The platform provides a secure messaging system for communication with your clients. You will also receive notifications for new bookings, cancellations, and reschedules.
Q: What happens if a client cancels or reschedules a lesson?
A: You will receive a notification of any cancellations or reschedules. Our cancellation policy [Link to cancellation policy] outlines the refund process and your responsibilities.
Others
Q: What is the platform’s commission structure?
A: [Clearly outline the commission structure].
Q: How can I contact customer support?
A: You can contact our customer support team via [Email address, phone number, or help center link].